Terms of service

Last updated: 11 November 2026

1. About us

Welcome to the days between. We create personalised photo magnets and keepsakes designed to celebrate life's little moments.

These Terms & Conditions explain how purchases work when you order from our website, www.thedaysbetween.co.uk.

The days between is a UK-based business operated by a sole trader.

Business owner: Aimee Trivett
Business address: 3 Woodlands, Weeping Cross, Bodicote, Banbury, OX15 4EG
Contact: aimee_trivett@hotmail.com

By placing an order, you agree to these Terms & Conditions. Nothing in these terms affects your statutory consumer rights.

2. Our products

We sell personalised photo magnets, keepsakes and digital gift cards.

Our photo magnets are approximately 50 × 50 mm and are made using photographs supplied by customers.

We take care to represent our products accurately. However, colours may vary slightly between screens and printed products, and minor variations can occur during production.

Product descriptions, sizes, prices and available options are displayed on the relevant product pages.

3. Personalised photographs

When ordering personalised products, you are responsible for selecting and uploading the photographs you wish us to use.

Please ensure that:

• You have permission to use and reproduce the photographs you upload.

• Your photographs are of suitable quality and resolution for printing.

• You review your image selections and cropping before completing your order.

• You do not upload unlawful, abusive or otherwise prohibited content.

By uploading photographs, you confirm that you have the necessary rights or permissions for us to reproduce them for the purpose of fulfilling your order.

You grant us permission to process, crop where necessary, print and reproduce your submitted photographs solely as needed to produce and deliver your order.

We may contact you if an uploaded photograph presents a technical or legal issue. We reserve the right to refuse an order containing unlawful or inappropriate material and will handle any refund in accordance with applicable law.

We will not use your photographs in our advertising, website galleries or social media without separate permission.

4. Placing an order

When you place an order, you will receive an order confirmation by email.

This confirms that we have received your order but does not necessarily mean that we have accepted it.

A contract is formed when we accept your order, normally by confirming that it is being processed or dispatched.

We reserve the right to decline or cancel an order where there is a genuine pricing error, suspected fraud, unavailable stock or another legitimate reason.

If we cancel an order after payment has been taken, we will refund the amount paid.

Please check your order details, delivery address and personalised photographs carefully before submitting your order.

5. Prices and payment

All prices are displayed in pounds sterling (£).

The total price, including any applicable delivery charges, will be shown before you complete checkout.

Any applicable taxes are included or identified as required by law.

Payments are processed securely through the payment providers available at checkout. We do not directly store your full payment card details.

We reserve the right to change product prices, but changes will not affect orders already accepted.

6. Personalised products, cancellations and returns

Our personalised photo magnets are made specifically using photographs selected and supplied by you.

Under the Consumer Contracts Regulations 2013, the usual 14-day change-of-mind cancellation right generally does not apply to goods made to a customer's specifications or clearly personalised.

This means we cannot normally accept returns or offer refunds simply because you have changed your mind after ordering a personalised product.

If you need to change or cancel an order, please contact us as soon as possible. We will try to accommodate your request where practical, but changes or cancellations cannot be guaranteed.

Your statutory rights remain unaffected.

If your order arrives faulty, damaged, incorrectly produced or not as described, please contact us so we can resolve the issue.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, refund or another appropriate remedy under the Consumer Rights Act 2015.

We may ask for photographs of the problem to help us investigate, but this does not remove your statutory rights.

7. Production and delivery

Our personalised products are made to order.

Estimated production and delivery times are provided on our website or during checkout.

We aim to dispatch orders within the stated timeframe, but delivery estimates are not guaranteed unless expressly agreed.

Delivery charges are calculated and displayed at checkout.

You are responsible for providing an accurate delivery address. If an incorrect address causes a delivery problem, please contact us and we will discuss the available options.

We are responsible for the goods until they come into your physical possession or the possession of someone you have nominated to receive them, subject to applicable consumer law.

If your order is delayed, lost or arrives damaged, please contact us.

Your legal rights regarding late or failed delivery remain unaffected.

8. Local delivery

Where available, local delivery will be offered to eligible addresses during checkout.

Local delivery is subject to the geographical area, delivery charges and any minimum order value displayed at checkout.

As products are made to order, local delivery is not a same-day service unless expressly agreed.

We may contact you to arrange a suitable delivery time.

9. Digital gift cards

Digital gift cards purchased from the days between can be redeemed against eligible products on our website.

The following conditions apply:

• Gift cards are issued electronically and are not physical products.

• Each gift card has a unique redemption code.

• Gift cards can be used towards eligible purchases, including personalised photo magnets.

• Gift cards cannot be exchanged for cash.

• Where the order total exceeds the gift card balance, the difference can be paid using an accepted payment method.

• Any unused balance remains available for future eligible purchases, subject to the gift card's terms and validity.

• Gift cards are transferable to the recipient but should be treated like cash. Please keep the redemption code secure.

• We may suspend or cancel gift cards where reasonably necessary to address fraud or misuse.

Validity: [Confirm gift card expiry policy and insert it here.]

Any expiry date or other important restrictions will be made clear before purchase.

Your statutory rights, including any applicable cancellation rights for digital gift cards, remain unaffected.

10. Gift card delivery

Gift cards are delivered electronically using Shopify's gift card functionality.

Please ensure the email address supplied is correct.

If a gift card has not arrived, check the recipient's spam or junk folder before contacting us.

We can investigate delivery issues and, where appropriate, arrange for the gift card to be resent securely.

11. Promotions and discount codes

From time to time, we may offer promotional discounts.

Unless otherwise stated, promotions:

• Apply only during the advertised period.

• Cannot be exchanged for cash.

• Cannot necessarily be combined with other offers.

• May be subject to minimum spending requirements or product exclusions.

Any additional conditions will be explained alongside the promotion.

12. Intellectual property

The days between name, branding, website design, product photography, illustrations and original written content belong to us or are used with permission.

You may not reproduce or commercially use our original content without permission, except where permitted by law.

You retain ownership of the photographs you upload, subject to any third-party rights.

We do not claim ownership of your personal photographs.

13. Privacy and customer photographs

We respect your privacy and take the handling of customer photographs seriously.

Photographs uploaded for personalised products are processed for the purpose of producing and fulfilling your order.

Our website uses Shopify and third-party services, including a photo-personalisation provider, to process orders.

Information about the collection, use, storage, retention and deletion of personal information is explained in our Privacy Policy.

Please see our Privacy Policy for further information.

14. Website availability

We aim to keep our website accurate, secure and available.

However, we cannot guarantee uninterrupted access or that every feature will always be error-free.

We may update product listings, website content and functionality from time to time.

Nothing in these terms excludes liability that cannot legally be excluded.

15. Our liability

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Nothing in these terms limits your statutory rights as a consumer.

16. Changes to these terms

We may update these Terms & Conditions to reflect changes in our products, services, business operations or legal obligations.

The version applicable to your order will generally be the version in effect when you placed it.

17. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protections applicable in your part of the UK.

18. Contact us

If you have questions about your order, a gift card or these Terms & Conditions, please contact us through our Contact page.

the days between
Website: www.thedaysbetween.co.uk
Email: aimee_trivett@hotmail.com
Business address: 3 Woodlands, Weeping Cross, Bodicote, Banbury, OX15 4EG

The little moments make the story.