Frequently Asked Questions
A little help with your little keepsakes. Everything you need to know about ordering, creating and receiving your magnets.
Creating your magnets
How do I personalise my magnets?
Choose your magnet pack, upload your favourite photographs and adjust the images using our online personaliser before placing your order.
What size are the magnets?
Our square photo magnets measure 50 × 50 mm.
How many photographs can I upload?
It depends on your chosen pack. You can select a single magnet or a set of 9, 12 or 16.
What photographs work best?
Clear, well-lit photographs give the best results. Avoid blurry images and make sure important faces or details fit within the square crop.
Packaging & gifting
How will my magnets arrive?
Your magnets will arrive tucked inside a simple cotton bag, ready to enjoy or gift however you choose.
Can I include a personalised gift message?
Personalised gift messages aren't available just yet, but we're hoping to introduce more gifting options in the future.
Orders & delivery
Can I change my order after placing it?
Please contact us as soon as possible. Because our magnets are personalised, changes may not be possible once production has started.
What if my order arrives damaged?
Please contact us with your order number and photographs of the damage so we can help put things right.
Your photographs & privacy
What happens to my uploaded photographs?
Your photographs are used to create your personalised magnets. They're processed using our photo personalisation provider and handled in accordance with our Privacy Policy.
Will you share my photographs?
We won't use your personal photographs for promotional purposes without your permission.